Help and support
Neighborhood help desk
Help without the runaround.
Start with the quick fixes below. If they do not solve it, email the person running the Bouldin Creek beta.
THE SHORT ROUTE
01
Try the fix
02
Send one clear email
03
A human checks it
Common questions
The fastest path for account problems.
I cannot sign in
Request a reset link. If the email does not appear, check spam and confirm that you used the address on your account.
Open password reset
I want to delete my account
In the app, open Profile → Export or delete account → Start account deletion. If you cannot sign in, email from the address on the account.
Email about an account
I have a privacy question
Your home address is not shown to other members. Read what is stored, who can access it, and how to make a privacy request.
Read the Privacy Policy
A useful support email
Tell us enough to find the problem.
Use the email address on your account.
Say whether you are using iPhone or the web.
Describe what you expected and what happened.
Attach a screenshot only if it contains no private information.
Never email your password or full home address.
Not monitored for emergencies
The Loop is not an emergency service. If someone is in immediate danger, call 911.
This private beta has one administrator, so replies are not immediate.
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